FREQUENTLY ASKED QUESTIONS
HOW MANY PIECES OF HAIR DO YOU NEED FOR ONE HEAD? Normally 3 packs are enough for a full head. You can always use the leftover hair later. If you are using over 18” long you might need another pack.
HOW MUCH HAIR DO YOU RECEIVE WITH EACH ITEM? Each bundle weighs 100 grams. Our closures weigh 40 grams and our frontals are 60 grams. Our GlamWigs Collection are custom wigs and the amount of hair used for each wig varies and is dependent on the length of the wig you order. Our wigs are standard stock with 130% density.
HOW LONG DOES THE HAIR LAST? Hair can last up to 12 months with proper care. Treat it like it is your own hair and take very good care of it for it to last longer.
HOW DO YOU CARE FOR VIRGIN REMY HAIR? Because this is 100% virgin hair you would care for this hair just as you would your very own. Wash and condition it regularly. Wash with cool to warm water and leave conditioner on for approximately five minutes. You can blow dry, but we recommend drying the hair by either sitting under a hair dryer or when possible let your hair air dry. You should brush or comb through the hair to style it. For flowing loose curls without heat, try braiding your hair up at night, be sure to tuck it in a silk scarf or bonnet of some sort, the result will be curls that last all day. Don’t forget to tuck it in a silk cap for long lasting beautiful hair.
HOW OFTEN CAN I WASH MY VIRGIN HAIR? Wash it as often as you like and condition when possible, remember this hair is very strong and durable.
WHAT TYPE OF HAIR CARE PRODUCTS SHOULD I USE? Treat this hair just as if it was your own hair. For best results, try Glam Wash and Glam Conditioner by Glamaholic Hair. Our products can be used on natural hair, relaxed hair, colored hair, and hair extensions.
HOW SHOULD I CARE FOR MY HAIR? Use good quality shampoo and conditioning products. Conditioning your hair is very important to keep it soft and manageable, so use leave in conditioners. ALWAYS use a moisturizing shampoo and conditioner. You could use gel or hair spray to keep the curls in place, but make sure to wash your hair and not leave in these products in for a long time. Do not use products that contain alcohol.
CAN I COLOR AND ADD HIGHLIGHTS TO THE HAIR? Yes. Virgin hair is without any chemical treatment that is like our own hair. We suggest that you could dye & bleach the hair under the professional guide or via the local hair stylist.
CAN THE HAIR BE STRAIGHTENED AND/OR CURLED? Yes you could use hair straightener or hair curler to style the virgin human hair. However, don't do it too frequently, or the heat will make the hair easily get dry and tangled.
WHEN WILL MY ORDER BE SHIPPED? Order processing time is 1-3 business days (excluding weekends and holidays) for orders to be processed. This does not include the shipping. All orders are shipped after the order has been processed.
DO YOU OFFER EXPEDITE OR RUSH PROCESSING? At this time, Glamaholic Hair does not offer rush processing. All orders are processed and fulfilled within a 1-3 day business day timeframe.
WHERE DO YOU SHIP FROM? We ship to customers all over the world from our main office in New Orleans, Louisiana.
SHIPPING & DELIVERY POLICIES
SHIPPING INFORMATION: Free Shipping on all orders over $200. We only ship to PayPal Verified shipping addresses. We do not ship to PO Boxes. All pricing on the website excludes shipping fees. All delivery times are estimated from the time your order leaves our processing center. We ship Monday-Friday via USPS. Holiday excluded.
HOW DO I TRACK MY PACKAGE? You will be emailed a shipment confirmation email along with a tracking number to track the shipment of your package. In some circumstances, this tracking number is not a step by step tracking rather a delivery confirmation.
LOCAL DELIVERY: Local delivery is available for all local orders within 25 miles from the company office. All deliveries are set by the customer when the order is placed. In the event the order is processed and ready before your delivery date, Glamaholic Hair will contact the customer via email regarding the status of their order and possible - offer alternatives.
LOCAL PICKUP: Glamaholic Hair does not offer Local Pickup.
Glamaholic Hair is confident that you will love our products. We offer the best quality paired with outstanding customer service and expertise. We will make every effort to match each order to your exact specifications. All hair is 100% human hair and each individual piece comes from a separate donor and we cannot guarantee hair color. The natural hair color will range between a 1b and 2. Human hair extensions are considered a hygienic product. Therefore we do not offer returns or exchanges. ALL SALES ARE FINAL. No refunds will be permitted.